If you are contacting me for spell work, I will be glad to try to help you, but there are many questions that need to be answered. Some people are not comfortable on the phone, so I can communicate with you via email. However, please realize that the telephone is a much faster way to handle things. We can trade dozens of emails, over a period of days, or we can spend 20 minutes on the phone. Your choice.
If you would like, you can call the shop and make an appointment to speak to me over the phone. If I am free at the time, I will go ahead and discuss your situation with you. If I am busy, someone will schedule you an appointment to talk to me later.